Director of Operations
We’re looking for a Director of Operations to lead the entire operations team. This requires strong expertise in a range of competencies including leadership, developing team skills, change management, business consulting, project management and account management with technical professional services. The right person for this role will bring a passion for creating repeatability and predictability in a highly complex technical and operational environment.
The Director of Operations will lead a broad group of technical and operations team members to successfully deploy GTR™ products and services while continually seeking to expand adoption of GTR™ solutions. The right candidate has a history of ensuring the delivery of the highest quality product and services across organizations. They are a “boots on the ground” leader who has a big picture view while still being in the trenches.
This position reports to the President/CEO.
Direct Communication with staff. In person and remote staff.
Understand all products and services offered by GTR™.
Advanced proficiency with technology.
Assign accounts to team members. Track progress and ensure deadlines are met.
Act as a resource for all GTR™ clients when issues/questions arise.
Creation of official policies and procedures to ensure minimum service standards and efficiency.
Review final invoices for Accounting.
Coordinate onsite support/management of client events and support additional events as needed.
Proactively support team members growth and skill development.
Rollout of new key products, platform enhancements and features. Both internally and to client base.
Assist production team members and assign production timelines.
30% of the job will include travel.
Passion. Passion for life, hobbies, pets, books, sports, whatever it is we hire only passionate people.
Work experience as a Project Manager, Operational lead.
5+ years of management of Key Accounts.
Advanced MS Excel skills including Vlookups and pivot tables.
Strong attention to detail and good analytical skills.
Proven development of operational procedures and process.
Bachelor’s degree in business or related field, or commensurate experience.
What We Offer
Growth. GTR™ is one of the fastest event technology companies in the world. Get in on the ground floor and grow your career with GTR™.
A competitive base pay.
Performance based career growth opportunities.
Medical Insurance, Vision coverage, Dental, Short and Long-term Disability coverage, Life insurance.
Company sponsored 401(k) plan with matching company contribution.
Paid time off.
Flexibility to work remote.
A work environment where you are empowered to do your job.