Client Success

Matthews, NC

Entry Level

Full Time

Client Success Coordinator

We are seeking a Client Success Coordinator to join our team! Perfect for the individual who wants to work in a fast-paced environment, in a position with tremendous growth potential. You will have the ability to work with many different clients, assist multiple Client Success Managers and Client Success Leads, and work on a multitude of tasks.


GTR™ Event Technology provides solutions and services to tradeshows, meetings, conferences and events around the world. As a part of our operations team, this entry level position is responsible for everything from creating project timelines, manipulating Excel for client reporting purposes, reviewing client invoices, traveling the world supporting events, deploying equipment, teaching clients our products, providing support to event attendees and working with all departments. We are a venture capital backed event technology company experiencing rapid growth. This provides a unique experience to grow professionally and personally with a fun and dynamic group.


Successful CSCs love to work hard, thrive in a fast-paced environment and can juggle multiple deadlines while putting their head down and accomplishing the task at hand. They are flexible, fast learners, and self-starters.

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Responsibilities


  • Understand the products and services offered by GTR™

  • Supporting clients and Customer Service Managers

  • Ability to manage multiple events at one time

  • Event site creation, data management and importing

  • Testing of finished products

  • Organization upkeep with official policies and procedures

  • Onsite support/management of client events & supporting team members onsite for their client events

  • Performs other related duties as assigned by management

Skills and Abilities


  • Proficiency in using computer applications. Smart enough to understand the technology but social enough to explain it to a child.

  • Ability to learn technology quickly and build rapport with new people

  • Team player who is goal-oriented, positive and self-motivated

  • Desire to work on a dynamic, fun, and fast-paced team with high levels of integrity

  • Excellent communication skills across email, phone, video conference and in person

Compensation and Benefits


  • Compensation is commensurate with experience

  • Medical, Health & Dental Plans

  • 401k Offered

  • Short Term & Long-Term Disability

  • PTO Leaves

  • Flexibility to work remote

Matthews, NC